Refund policy

Event Ticket Refund, Cancellation and Transfer Policy

FORGED FIT EVENTS LTD

This policy applies to event tickets purchased directly from FORGED FIT EVENTS LTD.

Buyer cancellations

All event ticket sales are final.

If you change your mind or are unable to attend because of illness, injury, travel disruption, personal circumstances or failure to arrange a teammate, you will not normally be entitled to a refund.

Our event costs are committed in advance based on confirmed entries, including venue hire, equipment, timing, medals, athlete apparel, medical provision and other event services.

Tickets for leisure activities taking place on a specific date do not generally carry the standard 14-day online cooling-off right.

This policy does not affect your statutory rights.

Athlete substitutions and ticket transfers

Tickets may be transferred to another eligible athlete at no additional charge.

Please contact us at least 48 hours before the event and provide:

  • The original purchaser’s name

  • The Shopify order number

  • The replacement athlete’s full name

  • The replacement athlete’s email address and telephone number

  • Any other information required for registration

Requests submitted within 48 hours of the event are not guaranteed, although we will try to accommodate a replacement where operationally possible.

Tickets must not be resold for more than their original purchase price.

Event postponement or rescheduling

If an event is postponed or moved to a materially different date or venue, your ticket will remain valid for the rearranged event.

If you cannot attend the rearranged event, you may request a refund within 14 days of our postponement or relocation announcement. The announcement will explain how to submit your request and the applicable deadline.

Event cancellation

If FORGED FIT EVENTS LTD cancels an event and it is not rearranged, ticket holders will receive a refund to the original payment method.

Approved refunds will normally be processed within 10 business days. Your bank or payment provider may require additional time for the payment to appear.

Weather, safety and operational changes

FORGED FIT EVENTS LTD may delay, suspend, alter or temporarily stop an event where reasonably necessary to protect athletes, spectators, staff and volunteers.

Minor timetable changes, reasonable operational adjustments or temporary safety stoppages that do not materially change the event will not automatically result in a refund.

If an event is abandoned or materially curtailed, we will assess:

  • The circumstances leading to the decision

  • How much of the event was delivered

  • Whether the event can be rearranged

  • The ticket holder’s applicable consumer rights

We will then confirm whether a refund, partial refund, transfer or event credit will be provided.

Failure to attend

No refund will be provided if an athlete fails to attend, arrives too late to participate, is refused participation for a breach of the event rules, or voluntarily withdraws during the event.

This does not limit any legal rights that cannot lawfully be excluded.

Contacting us

For ticket cancellations, substitutions, transfers or refund enquiries, please contact FORGED FIT EVENTS LTD through the contact form or support channel provided on our website.

Please include the purchaser’s full name and Shopify order number. We aim to respond within two business days.